Emergency numbers – do you have them in your phone?

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In any medical emergency, it’s very important that you get the proper care within the shortest possible time. The care that you get immediately following the emergency followed by the care you get in hospital has a huge impact on your recovery. If you don’t get proper treatment, you can worsen your injuries, and even cause permanent damage and/or disability. 

Discovery Health

Discovery 911 offers real-time emergency care for all Discovery Health Medical Scheme members. For a medical emergency, call 0860 999 911. The Discovery 911 number appears on your membership card for easy reference. You can get a Discovery 911 sticker for your vehicle for when you have a road emergency.

This number is available 24 hours a day, seven days a week to receive emergency calls. The line is managed by highly qualified emergency personnel, who will assess each case and provide immediate feedback and assistance

If you need medically equipped transport in South Africa, Discovery 911 will send emergency transport, for example an ambulance or helicopter, to take you to hospital. We will cover the costs from your Hospital Benefit, whether you are admitted to hospital or not.

You can go to any private hospital in an emergency. If you are admitted to hospital, we cover your emergency hospital admission. There is no overall limit for hospital cover on all the Discovery Health plan. 

Emergency assist is available on the Discovery app

Make sure you download the latest version of the Discovery app. If you need emergency assistance, tap Emergency assist on the Discovery app using your iPhone or Android smartphone. Alternatively, if you do not have a smartphone that supports the Discovery app, you can save the Discovery 911 number, 0860 999 911, in your phone and call the number during an emergency.

Always ensure your GPS on your smartphone is switched on so that you can be located during an emergency. 


As a Fedhealth member, you can call 0860 002 153, you’ll get the following emergency benefits as part of your medical aid:

  • 24-hour medical advice and evacuation: This is provided by Europ Assistance, and includes the co-ordination and management of emergency transport.
  • Medical advice: Qualified nurses will give telephonic advice in any emergency situation. This means that you will have information that may save a life while the medical team is on its way to the scene of the incident.
  • Emergency Road or Air Response: We’ll dispatch emergency vehicles or any other appropriate means of transport immediately, giving you even quicker medical help. These vehicles and aircraft are manned by professional health care personnel and are equipped with the most appropriate equipment needed for medical emergency treatment.
  • Most Appropriate Facility and Ambulance Transfers: Initially you’ll be transferred to the nearest, most appropriate medical facility for treatment. Unless air transport is essential for survival, transfers to medical facilities will be by road ambulance. When you are well enough to transfer to a medical care facility closer to home, this will be arranged.
  • Delivery of medication/blood: In an emergency, if medicines to treat you or your family are not available locally, Care Assist will arrange for medicine or blood products to be delivered to the medical facility where you are being treated.
  • Patient Monitoring:  Europ Assistance will monitor your condition constantly until you’ve been moved safely to a medical facility.
  • Care for Stranded Minors or Frail Companions: Should minors or frail companions be left stranded due to a medical emergency situation, Europ Assistance will arrange for a companion to accompany them to a place of safety. 

Other emergency numbers – make sure the following are also on your family’s phone:

  • Fire brigade
  • Police
  • Emergency plumber
  • Emergency electrician
  • Municipal water
  • Municipal electricity
  • Security company 

Medical Aid Cards

Make sure you always have your medical aid card with you. If your children go away without you, make sure they also have a medical aid card.

Having emergency numbers in your phone can save your life or someone else’s.

This article is a general information sheet and should not be used or relied on as professional advice. No liability can be accepted for any errors or omissions nor for any loss or damage arising from reliance upon any information herein. Always contact your financial adviser for specific and detailed advice. Errors and omissions excepted. (E&OE)

Zizipho Siqumbu
Employee Benefits Administrator
FPM Employee Benefits
011 778 9300